Last year when I contacted Window World, they came and took two large spiders out of different windows and caulked and said to call if it happened again. Then I noticed a plant growing between the basement screen and window.
I was told by the female estimator this spring that they don't claim that their screens keep out bugs and if I don't want bugs to come in, don"t open my windows. I spoke with a man at the company and he said I should trim my plants back and spray if I have a bug infestation. I don't but having lose frames and I will get bugs. He then said they don't caulk because it is a fire risk.
The screen outside including the frame measures 27" x 11" tall. The inside window frame is 25" x 9" tall.
Who is going to get out of that, with or without caulk? Very disappointed in the company and will never again recommend them.
Product or Service Mentioned: Window World Window.
Reason of review: Poor customer service.