4116 Walney Rd Suite J, Chantilly, VA 20151, USA
Not resolved

I am an architect that often assists clients with the window orders for their project. I worked with many window companies before. Window World is by far the worst.

Their contract states installation will start in 4-6 weeks, same thing that the sales person is telling you at the beginning.

My window order came 11 weeks after we had a signed contract.

In clear breach of the contract, they blamed it all on the weather. Needless to say, the windows are manufactured in a factory, so that part doesn't depend on the weather at all. As for being able to install: it didn't rain for 7 weeks, on the contrary, we had a very warm fall and winter, with little precipitation. As a matter of fact, after they got the windows they installed within 5 days, so obviously it wasn't that they couldn't install, it was that it took 11 weeks to make the windows, instead of 4-6 as promised.

The way they handled the situation was also really pathetic. Never called to inform of anything, I had to call numerous times to inquire about status, only to be told each time that my order is on the next shipment. It never was. So they were just lying me straight in the face.

Even the small courtesy things, like when they finally scheduled the installation, and gave a rather large time frame for arrival, I asked if I can get a phone call half an hour before the crew arrives, since it's a house in construction, nobody lives there and I don't want to wait for 2 hours. The answer was "I don't know their phone number". Another obvious lie!

The owner lost thousands of dollars due to the huge delay of the window order and not being able to finish the renovation and sell the house as planned.

The only discount Window World offered was $120. This was for a whole house window order of thousands of dollars.

The only good point: the installation crew was very quick, professional and cleaned up everything at the end.

But even with the installation - part of the order there was a sliding door. It wasn't installed that well in the sense that it doesn't slide easily and you have to push very hard to close it completely in order to be able to lock it. When I asked for it to be fixed I was told that this is how new sliding doors are, they are difficult to open and close. NO!! On the contrary, a new sliding door is supposed to look and function great.

They think nobody saw windows and sliding doors before, and the way they lie people in their face is appalling!

Product or Service Mentioned: Window World Window Installation.

Reason of review: Problem with delivery.

Monetary Loss: $3000.

Preferred solution: Price reduction.

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