They had no problem calling me when it was time for installation. The installation crew went 60 miles an hour and 1 window was cracked.
they said they would order a replacement. after a month the customer service dept said it was in. found out it wasn't and they had to fed ex it!!. then 2 months later found one of the windows on outside was not calked when installed and water got inside after a heavy rain.
called them and 4 days later they sent a supervisor out to look at it. Supervisor said he would have installer call to set up repair for Saturday. never heard from installer. called corporate never got called back.
God forbid anything else happens with these windows.
I would strongly recommend to look for someone else when thinking about replacement windows. This company stinks!!!
Product or Service Mentioned: Window World Window.