I normally don't make posts like this, but Windows World does not respond to my phone calls. We recently had new windows installed by Windows World.
The trim was poorly spaced and uneven. We called customer service and a field manager came to fix the problem. When removing the trim, we saw that an insufficient amount of insulation had been used. At some places, there was more daylight than insulation.
The field manager said that it was because the installers were trying to compensate for windows that were too small for the space. Really, the culture of the company is to cover up mistakes instead of own them? The salesman came and after much discussion finally agreed that he did not measure 2 of the windows correctly. He was quite rude to a friend that we had present on our behalf.
The field manager gave me his phone number to call if I had any problems or concerns. Whenever I called this number, it went straight to voice mail and the mailbox had not been set up. Since then, no one has returned one of my 7 seven calls to the office. The last time I called, my message was sent to all the managers in the office.
The customer service is substandard, at best. As of this writing we are 3 weeks behind on our remodel because we are waiting for the correct sized windows.
Windows World does not think this is an inconvenience that we should be compensated for. #WindowsWorld
Product or Service Mentioned: Window World Window Replacement.
Reason of review: Poor customer service.
Monetary Loss: $4500.
Preferred solution: Price reduction.
Window World Pros: Price.
Window World Cons: Never return phone calls, Customer service, Extremely poor installation.