We have had several windows replaced in our home with no problems and great service from installers who were very proffesional and did great work. East Peoria office personnel are very rude, never return phone calls, and lie about saying that they tried calling but never did.
Supervisors also do the same. We had our siding done through them the estimate was done by a man who did the estimate then left immediately without saying a word. We were irritated by this so we had to have a supervisor come from St. Louis to give estimate.
We agreed to have siding done. About a month later we were scheduled for siding and set a date for installers the installers came and were not informed that they had to do tear off of old siding and their lead man was aggravated. The crew would show up late at 10 am or so work for 5 hours then leave and also leave without saying a word. Finally we started asking them to show up earlier and they did and started working later.
They left on a Thursday after completing a lot of work without saying anything again, my wife called the lead man and he ignored call. They then returned On Saturday to complete some small jobs their lead man was in his usual pissed off unproffesional mood my wife had asked to touch up a few things and he declined. My wife then told them to leave and they left. They refused to clean the exterior siding as they promised as well as other things that their lead man promised would get done.
Their supervisor Adam never returns phone calls and never lives up to his promises. He is always telling us that he will be over to meet and talk with us but never does.
The workers tell us that Adam was here but never came in to say anything to us. For the price that we are paying it is worth having them do the work but not worth the unprofessionalism that is displayed by all other than the window installers and the the two siding installers not counting the lead man.
Product or Service Mentioned: Window World Siding Replacement.
Reason of review: Poor customer service.