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I have Window World windows that someone gave me. I understand that the windows do not carry a warranty because they were given to me.

I need a few replacement screens, so I called Window World to order screens, with the full intention of paying for the screens. The representative initially quoted me a price for the screens and after learning that the windows were given to me she said I couldn't get the screens because the windows were not under warranty. I told her I was aware of that and was calling to purchase the screens. She responded in a very condescending tone "They are not under warranty".

She would not allow me to purchase screens for the windows. Horrible customer service.

Product or Service Mentioned: Window World Window.

Reason of review: Warranty issue.

I didn't like: Customer service and quality.

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