I have Window World windows that someone gave me. I understand that the windows do not carry a warranty because they were given to me.
I need a few replacement screens, so I called Window World to order screens, with the full intention of paying for the screens. The representative initially quoted me a price for the screens and after learning that the windows were given to me she said I couldn't get the screens because the windows were not under warranty. I told her I was aware of that and was calling to purchase the screens. She responded in a very condescending tone "They are not under warranty".
She would not allow me to purchase screens for the windows. Horrible customer service.
Product or Service Mentioned: Window World Window.
Reason of review: Warranty issue.
Window World Cons: Customer service and quality.