Window World - Window Word of DC - bad measurements, horrible manners
I wanted to replace 3 of my builder grade windows.The salesman that came was rude.
It should have been an indication about this company. When I talked to the management, they sent the second one, much more polished and we agreed on replacing one picture window in my staircase and two in my kitchen. And then came the measuring "specialist" who didn't have a ladder and had to improvise to measure the windows. As a result, when the installation crew came, the window was smaller than it was suppose to be and I sent them back, not before taking the right measurements.
After 3 weeks, they came with the exact same window of the wrong size. And with excuses. I trued to talk to Ron, the manager for the project, and he was just plain rude. It seems it is a "feature" for WW.
I did not accepted his 30%off to install the under-sized window and sent back the crew for the second time.I would stay away from this guys in the future...
Review about: Window World Replacement.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.