Bloomfield, Connecticut
Not resolved
1 comment

This job was quoted as a 2 day job. The installers showed up on a Friday and rushed through it because they didn't want to return on Saturday.

22 windows were supposed to have been installed. They were short one of them but removed the storm window and casing anyway. 9 of the windows have screen that do not sit flush or tightly to the frame with gaps large enough for insects to easily get underneath. Their price quote was very inexpensive.

We get what we pay for. I should have went with more expensive Anderson Windows instead. Live and learn, they are advertised by Dave Ramsey on his radio program and he boasts about them.

Screw him and Window World!! The window they didn't have is still as they left it.

Rick Brown, Bloomfield,Ct.

Product or Service Mentioned: Window World Installation.

Reason of review: Bad quality.

Monetary Loss: $900.

Preferred solution: Price reduction.

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This install was completed, to the complete (written and signed) satisfaction of the customer in 2013. This complaint showed up randomly without our prior knowledge in 2015?

This is certainly not about Window World but something else.

22 Windows were ordered and 22 windows were installed, as ordered. A senior technician spent 2 to 3 hours checking every window, after the install, while the customer was there, to ensure that everything was installed correctly. This was not a rush job. The customer agreed by giving us the maximum top ratings across the board for satisfaction, on a survey.

Window World is committed to providing quality products, installation, and customer service.

We hold the industry’s highest independent rating for customer satisfaction, nationwide.

We are the only company in the industry to have earned the Good Housekeeping seal, for product quality, 8 years in a row. We don't get these without exceptional products, installation, and customer service.

If any of our customers have a legitimate issue we ask is that they please call us at (860) 643-4568 and we would be more than happy to address any concerns with them directly.