Norwell, Massachusetts
1.7K views
Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Service Scheduling
Staff
Turnaround Time
1 comment

I blame myself for hiring such an unprofessional company.We needed 11 windows replaced and after several hours of installation on the first day, they came to tell me that they had brought the wrong size windows for 6 of them!

They would have to return on a different, unspecified date which required my signature. In this time they had removed two of the older windows in my son's room before confirming that the new ones fit, they didn't. So the crew screwed them back into place with a power drill saying, "this is just temporary". It was over a month before Window World of Boston returned with the correct windows and it was the same boy and girl as before, a couple from New Hampshire as they had explained to me.

This time, It took another few hours to replace the same windows which had previously been removed and screwed back into to wall. As there job came to a close, the male approached me with a handshake and a big grin. It seemed respectable yet something about his composure did not seem sincere, it was odd. A few days passed and things that I would normally use seemed to be missing or out of place.

I know that Window World of Boston stole a 750Ml bottle of cologne valued at $50 and a small glass artifact valued at $30 from my home. In attempts to do something about it, I called the company and described the series of events. The man on the other line identified the two crew members right away and responded, assuring me that "theft is immediate grounds for termination". I followed up with another call the next week and the man who I had previously spoken to was "not in" at the moment.

Of course I believed it at first until my other calls weren't getting through either. In hiring Window World of Boston, you are allowing thieves to enter your home and put both, your family and your belongings, at risk.

Not only that, but their management condones it!Do Not hire Window World of Boston.

Reviewer is in unhappy mood. This person stated that there is a room for improvement of lack of customer service and unprofessional installation. Please immediately contact the author of this review to discuss "i demand written confirmation that the two installers described are investigated and permanently terminated from their job." of window world installation and associated monetary loss in the amount of $70. Window World needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned window world installation in their reviews. You may find this information helpful for further shopping at Window World.

Had an Experience with Window World?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1301707

I just can't imagine men would take those items. Why would they rush their job over $70?

You May Also Like

Window World - Poor Installation. Window World "I called window world regarding an installation done in 2014. The windows all have cracks above the windows diminishing the integrity of the windows, allowing noise and regardless if cold..." Read more Window World - Review in Household Services category from Hilliard, Ohio Window World "I ordered my windows earlier this year (2016). I had done reviews but obviously didnt sig far enough. I also had other companies sat we cannot beat their prices. I..." Read more Window World - Windows improperly installed, leak from window in kitchen. Window World "Had these windows installed in 2008. Noticed a leak in the kitchen. After several calls and visits, I find out these windows are not installed properly, no J Channels, just..." Read more Window World - Shotty work, horrible workers, terrible customer service Window World "Had 27 windows and wraps done on 3.23.16. The job was so bad that an executive named Larry came to the house and assured me it would be fixed right,..." Read more Sonic - Absolutely terrible Sonic "Some girl with short blonde hair was taking my order and she had an attitude problem and she got mad because I said I wanted marinara sauce with my tatertots..." Read more Tj Maxx - Gum in my online order Tj Maxx "I recently received an online order. I sent it back today. The bralette I ordered was opened and someone stuck gum on the bralette with a now and later wrapper...." Read more Pottery Barn - No one care once you received order Pottery Barn "I order logan office furniture set with two cabinets, two hutch and one desk in HEWN OAK finish. I received furniture and it is good quality but one cabinet has..." Read more Clay Cooley - Crooks Clay Cooley "I bought a car with them and they knew of my credit situation. I had a bankruptcy and they had the paperwork. They got me approved anyway, I signed for..." Read more