Writing on behalf of my elderly in-aws. My in-laws contracted for window world out of Creston Iowa to install 15 windows.
Work was supposed to be done before Thanksgiving but of was done three weeks later. The windows were installed from the outside the interior looks adequately installed. But the installers ripped apart the metal casing that covered the original wooden windows in order to intall new windows on the outside exposing the wood under as well as opening channels for water to infiltrate under the adjacent siding. They told my elderly father-in-law that was the only way they could install and they would have to pay extra for then to fix the damage they caused.
They are on a fixed income and they couldn't afford the additional cost. They were also charged a "lead" disposal fee of $30 per window because the house was build before 1980. Was supposed to be $50 per window but sales person supposedly "misquoted" so they had to "honor" the lower price. So now here they are with their budget windows installed, trashed metal casing/trim, leaky siding and left with trying to find someone at a future date to fixed all the potential problems the install created.
Do people have no pride in their workmanship any more. This is a snap shot of our society "get what you can get, from whomever you can get it from, and get the *** out.
Sad so very sad. Concerned son-in-law
Product or Service Mentioned: Window World Window.