Product: Window World Customer Care Clear all filters (62 of 62 reviews match)
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1.0
Details
I called corporate they said each window world is privately owned they deal with advertising and marketing only. That we needed to contact the owner. Every time we called the number on the website and contract paper work went to the Huntsville store. She even tried to...
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Review
#1250643 Review #1250643 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service
1.7
Details
No customer service. They don't respond to anything. They dont stand behind their products. The Contractors do not know what they are doing. Contractors dont care at all about your property. Leaving trash and damaged product which they did not stand behind. Doors and...
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Review
#1239844 Review #1239844 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
that they are not coming back

Window World in Homewood, Alabama - Terrible Service, Over priced, Harasses

Didn't show up for appointments, cancelled installation, and called the day after I received a $300 bill for lead testing, the day after I received the bill!!!
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Review
#1236384 Review #1236384 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Problems with payment
They called yesterday, set up the apt.for today at 1 PM. no call, no show. no interaction at all. What am I to think of a company that just does not show? Forget them and look elsewhere? They owe me for my wasted time if they ever call again. Any suggestions for other...
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Review
#1175739 Review #1175739 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.8
Details
I was contemplating purchasing these windows...until I saw the horrible reviews.I contacted the Main Office (Marty) in charge of consumer relations; NO CALL BACK. I called my local office in Rockledge FL and told them why I was calling and left my phone number. NO CALL...
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Review
#1165333 Review #1165333 is a subjective opinion of poster.
Service
Window World Customer Care
Pros
  • Low price
Cons
  • No returned calls
  • Extremely poor service
  • Reliability
Reason of review
Lack of Transparency
Loss
$1
Preferred solution
Accountability for Poor Products and Service of their Franchises
Tags
  • Window World Sucks
Resolved

Update by user Dec 05, 2017

All Taken of!!!

Original review posted by user Nov 16, 2017

I called on Monday And Tuesday,Appt confirmed.My windows were supposed to be installed today,I took the day off work,(60dollars) I have a security system so I had to take down all the sensors and they were to come out on Friday to put them all back 43 dollars.I have...
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1 comment
user72491910
#1400269

This was all taken care of!!! They did a good job.

Review
#1132347 Review #1132347 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Problem with delivery
1.0
Details
SCAMMED out of $1,500.00.A representative arrived at my home on Saturday, I SIGNED a Contract for 4 replacement windows and provided a $1,500.00 DEPOSIT and I was advised someone from the office will be contacting me to arrange an installation. I called the company...
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2 comments
Anonymous
#1391391

I live here in Oak Creek WI and we have. a TV station called fox 6 and they have a thing called contact 6 where if you have a problem with companies you call them and they help you resolve it .

It’s Great because companies don’t want to be on the news bad mouthing them. Hopefully where you live they have something like that if not try to go to the local tv station and have them bad mouth window world.

I plan on doing that today if my replacement window don’t show up ! I ordered it in August and window world just playing games with me ...what’s new I absolutely HATE Window World

Good Luck

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Review
#1130946 Review #1130946 is a subjective opinion of poster.
Service
Window World Customer Care
Cons
  • Lies
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1500
Preferred solution
Full refund

Window World - Terrible customer service

Placed an order for 2 replacement windows. Since end of October trying to reach sales person or someone in office to give me an install date. Will not do business with this company again.
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Review
#1128291 Review #1128291 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Order processing issue

Window World in Homewood, Alabama - Not good at all

2.7
Details
My windows were not done in one day like I was told. They kept rescheduling the finalization of my windows being finished. They either didn’t show up at or they were late on the day that they showed up.
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Review
#1118221 Review #1118221 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Order processing issue
4.4
Details
I had 17 windows installed in June.When the weather cooled in late August/early September I noticed that the one upstairs that we use with a whole house fan did not have a screen. I called the Cambridge office and was told how to locate the window number. I gave the...
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2 comments
Anonymous
#1377688

This posting will be forwarded to the franchise ownership of the Window World location from which you made your purchase. Please know we are sorry your experience has not been more pleasant.

Window World, Inc.

North Wilkesboro, NC

1-866-740-2100

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Review
#1112938 Review #1112938 is a subjective opinion of poster.
Service
Window World Customer Care
Pros
  • Windows
  • Product itself
Cons
  • Customer service stinks
  • Customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Follow Up Service