Product: Window World Customer Care Rating: 1 Star Clear all filters (13 of 62 reviews match)
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Window World in Virginia Beach, Virginia - Something needs to be done

1.0
Details
I signed a contract with WW on June 26th. Was told wait time would be 6-8 weeks. I called this morning and was told last of September or early October. Our house is for sale and when I tell viewers about contract I can tell they do not believe me. This is shameful.
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Review
#1627855 Review #1627855 is a subjective opinion of poster.
Service
Window World Customer Care
Cons
  • Lies
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Beware Of Window World

Window World in Atlanta, Georgia - POOR SERVICE

1.0
Details
Called Carrollton ga store last week on Monday to setup appt for estimate, lady told me they would call back to schedule. NEVER got a scheduling call back!! lady at front desk had all my info . I called back on Monday a week later and she must had lost my info and ask asking for it, then she tells me Thursday of this week they can come by for an estimate!! I said forget it. POOR POOR service dept cannot even get an estimate, I hate to see how the install service would be if its anything like the scheduling clerk!!
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Review
#1604922 Review #1604922 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Order processing issue

Window World - Company policy

1.0
Details
They are terrible company. Terrible people, rude, don’t call back. They are unprofessional and should not even be in business. Also they don’t know their products.
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Review
#1497587 Review #1497587 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service

Tired and over Window World

1.3
Details
Worse company I have ever tried to deal purchase a product from, at this point all I want is for the company is to stop calling me. I feel harassed. Overall horrific experience. Summary: Incorrect measurements, dishonest, several rescheduled appointments one for “severe weather” conditions that never occurred, then a no show/ no call to install appointment. When through the Better Business process and the only conclusion made was further validation of how incompetent and unorganized this company is. Window loves to reference the “contract”, when in my experience they have faulted on the contract over and over again.
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Review
#1478496 Review #1478496 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service
1.0
Details
I had an appointment to get an estimate on windows, doors and siding. The rep never showed; they never even called. When I called them I didn't get so much as an apology for wasting my time. I was willing to give them another shot this time the guy showed up (late) and...
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Review
#1318070 Review #1318070 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service
1.0
Details
Within a week we received a letter from Window World that a lead testing was conducted. Not so. Called the company to asked who tested for lead paint (She said Zack) and I told her I saw nothing done. She said he used a tube, which I never saw him use. I was with him...
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1 comment
Anonymous
#1559137

cons

Review
#1311457 Review #1311457 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service
1.0
Details
Dont expect them to be reliable or organized. We've only been waiting for months on windows and getting rescheduled last minute each time. Just because your next on the list doesnt mean they'll put you first on the rescheduling list. Not convenient when you waste time...
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Review
#1293519 Review #1293519 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Order processing issue
1.0
Details
I needed 5 windows for my house. I emailed them the specifications for what I wanted. 3 of one size, 1 of another size and 1 more of a different size. They wrote up a quote for the wrong amount of windows because they cannot read and follow directions on an email. I...
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Review
#1291334 Review #1291334 is a subjective opinion of poster.
Service
Window World Customer Care
Cons
  • Bad customer service
  • Sales rep
Reason of review
Order processing issue
Loss
$250
Preferred solution
Let the company propose a solution
1.0
Details
I called corporate they said each window world is privately owned they deal with advertising and marketing only. That we needed to contact the owner. Every time we called the number on the website and contract paper work went to the Huntsville store. She even tried to...
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Review
#1250643 Review #1250643 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

Window World Reviews

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Window World reviews
1.0
Details
SCAMMED out of $1,500.00.A representative arrived at my home on Saturday, I SIGNED a Contract for 4 replacement windows and provided a $1,500.00 DEPOSIT and I was advised someone from the office will be contacting me to arrange an installation. I called the company...
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2 comments
Anonymous
#1391391

I live here in Oak Creek WI and we have. a TV station called fox 6 and they have a thing called contact 6 where if you have a problem with companies you call them and they help you resolve it .

It’s Great because companies don’t want to be on the news bad mouthing them. Hopefully where you live they have something like that if not try to go to the local tv station and have them bad mouth window world.

I plan on doing that today if my replacement window don’t show up ! I ordered it in August and window world just playing games with me ...what’s new I absolutely HATE Window World

Good Luck

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Review
#1130946 Review #1130946 is a subjective opinion of poster.
Service
Window World Customer Care
Cons
  • Lies
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1500
Preferred solution
Full refund