Product: Window World Customer Care Clear all filters (62 of 62 reviews match)
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1.0
Details
I had an appointment to get an estimate on windows, doors and siding. The rep never showed; they never even called. When I called them I didn't get so much as an apology for wasting my time. I was willing to give them another shot this time the guy showed up (late) and...
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#1318070 Review #1318070 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service
1.0
Details
Within a week we received a letter from Window World that a lead testing was conducted. Not so. Called the company to asked who tested for lead paint (She said Zack) and I told her I saw nothing done. She said he used a tube, which I never saw him use. I was with him...
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Anonymous
#1559137

cons

Review
#1311457 Review #1311457 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service

Window World - Not repairing in a timely manner.

Never call back after I call them over at leased forty times, Window World said they will call me, but is always turnout that I was calling them it's no need for me to keep calling them if they received payments in full.
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#1304881 Review #1304881 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service

Window World - Mistake on bill

Mistake was made on bill. Has yet to be corrected as told
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Review
#1297502 Review #1297502 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Problems with payment

Window World - The worst service

Is so bad service,Any time I call is a problem, unprofessional, rugs.The worst service that I go in Tampa.They can take you a hour in the phone and play with you.Nicky was the person that attend me at the phone.Angry {{Redacted}}
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#1294500 Review #1294500 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Dont expect them to be reliable or organized. We've only been waiting for months on windows and getting rescheduled last minute each time. Just because your next on the list doesnt mean they'll put you first on the rescheduling list. Not convenient when you waste time...
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Review
#1293519 Review #1293519 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Order processing issue
1.0
Details
I needed 5 windows for my house. I emailed them the specifications for what I wanted. 3 of one size, 1 of another size and 1 more of a different size. They wrote up a quote for the wrong amount of windows because they cannot read and follow directions on an email. I...
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Review
#1291334 Review #1291334 is a subjective opinion of poster.
Service
Window World Customer Care
Cons
  • Bad customer service
  • Sales rep
Reason of review
Order processing issue
Loss
$250
Preferred solution
Let the company propose a solution
Placed order on May 31,2018. After contacting window world multiple times.. thinking my windows would be ordered already, 13 days later they sent someone out to re-measure 3 of my windows. Evidently With no order still in place, I called again to find out that they...
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Review
#1283745 Review #1283745 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Order processing issue

Window World in Houston, Texas - Would never recommend them to any one. Sorry I ever heard of

No one will call you back. The people they sent to work on the problems we had did not speak English and ended up making things worse! Then when I called, got totally ignored.
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Review
#1266929 Review #1266929 is a subjective opinion of poster.
Service
Window World Customer Care
Reason of review
Poor customer service
1.6
Details
Bad enough being cursed out by sales rep. Ww compensated me for that. Install was great. Follow up....SUCKED!!! And that’s being polite. I spent hrs on hold...spoke with supervisors for over a month to fix a problem. Cheryl. Then the supervisor, mo, told me that ww...
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Review
#1259160 Review #1259160 is a subjective opinion of poster.
Service
Window World Customer Care
Cons
  • Bad customer service
  • No follow up
Loss
$527
Preferred solution
Full refund