I ordered $3072.77 worth of double hung windows with lattice on Jan 4,2014 from the DFW Window World (WW) Office. The windows were installed on March 19, 2014. After install one window failed to open/close within 24 hours of install. After 3 failures and 3 service calls (same issue) over several weeks the Manager of WW scheduled an appointment to come out and get the serial number to order a replacement frame and window.
The manager rescheduled the appointment twice before he came out. Once out the Manager was here he said he would put a rush on the replacement order. I have now waited over 5 weeks (rush I think not) after he obtained the serial number for the replacement window with not a single call to update me.
on 5/22/14 I called to get an update and was told that they did not have anything in the system which I expected since during the entire process I have been the one to initiate every follow up phone call. They have not once taken initiative to resolve the concern. They informed me that the Manager would call me back but could not give me an ETA on the call back.
Billing: After 3-5 months of headaches, multiple calls, and wasted time a consumer would expect reasonably that the company would wait to bill me for the product since they have not gotten it correct from day 1 but NOPE I am still expected to pay my bill on time yet they don't have to give a quality product!
While I like the windows the install, follow up, and customer service have been a nightmare. Now I know why they offer such a good lifetime warranty for repair/replacement.
Product or Service Mentioned: Window World Window.
Monetary Loss: $3072.