I thought the world of Window World. Family and friends had recommended this company for the windows and the price, however, beware!
My salesman was great. The price was great. The pain and suffering that I am experiencing now, is not worth it. I had my windows installed, 1 large picture window, 1 regular window, and a patio door.
The installation crew was OVERLY helpful. He caulked the outside of my house, reframed the patio door for free, and even helped me install the sensors back on to the window and the door. I was so impressed that I gave him a bottle of wine! His last words to me were- Make sure you call my boss and let him know that I did a great job, because I am not being paid enough.
He also let me know that he works for Champion and Window World. I was happy with my windows, until a week later, my house was burglarized. The way the criminal got into my house, was through a window. I did not get all my windows replaced, so the window he came in from was an older window- that had LOCKS!!
The window was locked! You could not see the window had locks unless you were inside my house and looking at the window! The burglar managed to open the window and jimmied it to where he could get in with the locks on. The police stated, this looks like someone who knows what they were doing and had been in your house before.
Of course, the last people that were in my house, were the window guys from Window World. I called the sales representative after the police said I could and let them know what had happened. He did state that they would work with police, which was great.. However, what stunned me was when I asked if Window World does any background checks on their installers..
NO!!!!!! This man got away with my safe, all my jewelry, my birth certificates, money, computer, camera.. totaling over $40,000!!!! BEWARE..
I am going to inform as many people as I can.. WINDOW WORLD DOES NOT RUN BACKGROUND CHECKS OR HAVE FINGERPRINTS ON FILE FOR ANY INSTALLER!!!
Product or Service Mentioned: Window World Window Installation.
Reason of review: Poor customer service.
Monetary Loss: $50000.