I am submitting this complaint on behalf of my mother. She has been a Window World customer for years and has always been happy with them. In fact she referred many people to the company because of how happy she had been. That all changed about a month or so ago. My mother called into the Cedar Rapids Iowa office and spoke to a girl by the name Amber. At first she was pleasant and kind then suddenly annoyed by the questions my mother was asking she began to huff every time my mother said something. She would then huff and answer my mothers question with sarcasm and disgust. At this time my mother put the phone on speaker so I could hear what was being said. The woman had such an unprofessional tone to her voice and was plain Hateful to my Mom. When the conversation ended we chalked it up to Amber was having a bad day. That was until a few days later when we called in again and got you guessed it Amber. She was rude right away to my Mom and kept with the huffing and saying UMMM WHATEVER when we would say something she didn't like. See at the time she was speaking to both my Mother and I on speaker phone. When we called her out and asked why she was so rude to the customers she said, " If you weren't all *** *** and used your brains then I would have to respond that way." I about fell over! I looked at my Mother and she at me Did she really just say that? We got off the phone with her telling her that we were going to contact the owner Heather. She said and I quote, "Try all you want Heather will never get the message to call you. See we girls in this office back each other and if I tell them to lose the message then they will." I honestly didn't at the time believe what she said. So over the next week or so we called and left several messages with other girls in the office for Heather to call us and when we were asked our name and number you could hear a change in the tone of their voice that they knew who my Mother was. Needless to say Heather the owner never has called us.
We began to talk to friends we had recently referred to WW and asked them their experience with the office staff. They said that at first Amber was kind when they called in and set the appointment they even told her PLEASE don't set this in stone we may not be able to make it that day. She said that was fine just to call the next day and let her know if that day would work for the "hik" ,I guess that is what they call the salesmen,to come out. And said she would just note the date and not even write it on the schedule. The next day our friend called in and said that she needed to do it a different day. Amber got so mad. She began the huffing and said Well what day works for you THIS TIME! When our friend told her that the same day the next week would work and Amber said to her "Well I will put it on the schedule but tell the "hik" not to Expect the appointment because I am sure that you will call in again to change the date." Our friend asked to speak to the owner and Amber replied , "Well they aren't here and wouldn't speak to YOU anyway." Our friend then said, " You know what just forget it. I don;t want to do business with Window World. Have a Great day Amber." Our friend then told us Amber's response FLOORED her. Amber replied, "Well *** we don't want to do business with your *** anyway. ***." and hung the phone up.
It is sad that because of this Amber that Window World is losing our business. We really enjoyed the quality of work they have done over the years. I tried again to leave a message for Heather Monday, even calling from a different number. My plan was to act like a new customer and then to ask for the owner At first Amber said We have a new girl in that department but she isn't trained yet So I can help you. I then said well can I just speak to Heather. It was at that time she said OH this is, said our name, isn't it? I said well yes it is. She said. " I told you that Heather wasn't going to speak to you. And she never got any messages from you so get the MESSAGE ***!" And slammed the phone down.
I didn't want to post this on here because Window World has been good to us over the years but I do NOT want others to hear what my Mom, our friends, and I have had to hear.
I hope that Heather goes on this page and sees this comment so she knows what this employee does behind her back.
Product or Service Mentioned: Window World Customer Care.
Reason of review: Poor customer service.