I contacted Window World to request their $189 installed windows (as advertised on TV).The rep came out, told me about the windows, he spent about an hour measuring and re-measuring the windows, tried to talk me into more expensive windows and more windows and doors that I didn't want to replace...then dropped the bombshell.
The Government has apparently decided that lead paint is as dangerous as asbestos. Well...the rep picked a window with brown paint on it and took a little "stick" with some sort of solution on the end of it, cut a piece of the paint off a window behind the house (after he'd excused himself to walk around the house first - a little shady if you ask me)...and rubbed this little stick on the paint. He said if any red shows up that means there's lead in the paint. Guess what?
Lo and behold, brown paint, when rubbed by a liquid, produced red...hmmm...I questioned him...he said that because our house was built in 1962 it was unsafe and the installation would cost more - so, instead of the original $2120 to replace 9 windows, it now became a whopping $5000 or so...and to top it off, my family would have to go live in a hotel for 3 days for the installation! What a rip off - we ordered the windows, to install ourselves, he said it would be 2 weeks - it was a month. He said they'd be easy to install...yet the only thing they provided for installation was a packet of screws with each window - nothing on how to properly install them, no caulking, no moulding, no insulation for the underside of the window, yet the same price as they are charging people who (I believe) live closer to their office to install the windows. The rep at the office let it slip that others in our area had to install their own windows when she finally called to tell us the windows were in.
Funny. Because we live an hour from the office, our home has lead paint. My parents' home is about 30 minutes away from their office, and there is no problem. Hmmmmm again.
I think I may file a complaint with the BBB and let people know that they are practicing bait-and-switch advertising at Window World of Asheville...of course, this will be after I get my own test kit and see if there truly is lead in the paint on this house - if there is, guess I'll eat crow.
If not, I think Window World will be hearing from my attorney.Buyer Beware for sure!!!
Review about: Window World Window.