Virginia Beach, Virginia
Not resolved

We hired Window World to install 4 windows for us. The old ones leaked so we asked the to send an installer with the sales guy to access the damage before they went to work. The refused, the sales guy said our kitchen window would be fine that we wouldn't lose any tile.

Long story short, they showed up with the wrong windows, then after thy got the right ones, we lost the tile around our kitchen window. They left sharp jagged grout, and used 3/4 inch baseboard trim around the window! Looks like my 6 year old did it.

They said they would fix it but, this is the 3 day I have taken off work to get this window fiasco done and they never showed. When I called they wanted to reschedule again!!!

Lesson learned...put down a deposit and only pay the balance when the work is done correctly! Once Window World had our money, they didn't care what happened with the job!

Product or Service Mentioned: Window World Window.

Monetary Loss: $1800.

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