Febr 6 2012 We contracted with Window World (owner MARK COLLINS)sales rep. to order 2 arched top windows for our Gym & Formal Dining rooms.
What a horrible experience!! Window World has delivered & installed windows that did not fit, came in broken 3 different times, installed a broken window along with a 2nd window that is defective along top right and side allowing pouring rain to penetrate our 2 separate rooms rain staining & completely soaking our new carpet, creating black fuzzy mold to grow on our carpet, wood and concrete areas causing mold, odors to build up in our A/C Ducts creating cross contamination from our gym and dining room areas throughout the home. Window world failed to caulk the broken windows at the sides and bottom of the windows waiting until the reordered windows came in allowing rain, lizards & bugs crawl in and out of the bottom of our windows.
The wood sills were left unpainted, the trim is dented & damaged from installation. To Date, We have not met Mark Collins Owner of Window world or has Mr.
Collins ever attempted to come to our home to assess any problems we have incurred over 10 months time. In fact, it was laborious to us to even get Mr. Collins to return our phone calls we instigated to Mr. Collins initially.
And Mr. Collins had a major attitude when he asked for full payment after the first broken window was installed and became extremely rude to my wife demanded full payment.
We are extremely upset with the lack of compassion, service and quality of windows contracted with Mr. Mark Collins of Window World
Product or Service Mentioned: Window World Installation.
Monetary Loss: $9000.