Do not use Window World in Roanoke VA.Their windows are crappy. We had windows installed back in May of this year (2011) and to begin with the salesperson who came out was late for his scheduled appointment.
We had a 9:00 AM Appointment and he showed up at 9:15. When I called the office to ask where he was I got the answer he was on his way like they didn't care. I told the salesperson it was common courtesy to inform the customer when you will be late and I got a rude, uncaring answer, I should have cancelled it right there but we needed windows. I finally got the windows put in Mid May and they are absolutely terrible.
They come out of the track and do not stay open they fall down all the time. I called once to have this repaired and the tech who I spoke to said he would call me back and set up a time to come out and fix it, he never did.
3 days later I called the office back not pleased at all and this time they had the tech come right out, needless to stay the windowin the bathroom still comes out of the track and the kitchen window falls down when opened. I will not recommend Window World to anyone and they will Never get any more of my business!
Product or Service Mentioned: Window World Customer Care.
Monetary Loss: $945.