Window World installed the wrong series of replacement windows in our home.
They only offered to refund the cost difference between what was installed and what was ordered, stating there is no major difference between the different series. This is definitly counter to their advertising. They continued to argue even after I read the product information back to them.
They do not return phone calls. I've had to initiate every contact. When I do reach someone, they have to consult with someone else.
This whole situation has been like buying a used car, except used car salesmen make more sense than these challenged folks.
No way would I recommend their windows.
Product or Service Mentioned: Window World Window.