Not resolved

First of all I would like to say that these windows are awesome.I have bought them from the store in Oklahoma City and everything was great, my salesman told me about the two prices $189 basic window and $400 for the 6000 series that had everything.

However this store in Las Cruces has customer service problems that go all the way to the manager! I talked my parents into purchasing this brand so they drove to this store in Las Cruses (nearest one) to place and order for 35 windows and were told that they would be called back and emailed a quote within 12-24 hours by the office manager. A week later no call or email, so they called them to make sure everything was ok! The sales lady knew her stuff and really surprised my dad (retired builder/city inspector) with her knowledge of the products.

The sales lady apologized and said they would take care of it, however they never called or emailed. Strike 3, Window World you are out now! I hope that national can fix this as this really makes me look foolish to highly recommend a product and then have a customer who was purchasing 35 windows ($7,000 to $14,000 worth). Now they are purchasing windows from a different company!

Love the windows but this Las Cruses store has problems. I will make sure all my friends know so they don't waste their time with you!

If you can find a store other than this one you will love their $400 windows (6000 series).I am now looking it placing the order with the store in Oklahoma City and shipping to NM.

Review about: Window World Window.

Monetary Loss: $45.

Had an Experience with Window World?

Write a review


Terms of Service
Post Comment

You May Also Like

Window World - Windows shut, but not locked-poor excuse ! Window World "Had very heavy rains past two weeks and of course, when it rains very heavy, anyone with common sense would not leave their windows wide open. Window World was contracted..." Read more Window World - Crappy Service Window World "I need to have several window locks adjusted and a cracked window replaced. I have called 5 times and was told someone would call back and schedule an appointment..." Read more Window World - Reap off!! Window World "Paid $600 for lead containment...they threw plastic over the furniture. This was 7 years ago! I've had mold issues, Fred Moran ( the owner of the company) said he doesn't..." Read more Wont use Window World again Window World "Ordered about 15 windows. 2 were cracked while installing and another was scratched. My picture window was sagging due to improper installation. They forgot the deadbolt we ordered..." Read more BATTERIES PLUS ARE FRAUDULENT COMPANY Batteries Plus "In other words,be prepared to argue with a wall when you try to bring a battery back for warranty replacement. Bought a battery in Dec 2016,in Sept 2017 it kept..." Read more Ctrip - Overcharged in Airfare Ctrip "Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website). When I downloaded the receipt from..." Read more Sonic - Absolutely terrible Sonic "Some girl with short blonde hair was taking my order and she had an attitude problem and she got mad because I said I wanted marinara sauce with my tatertots..." Read more Honey Maid - Awful, disgusting, Rip Off Honey Maid "I responded to the pissed customers review. I too agree your product now is absolutely TERRIBLE. Just bought a box and found complete false advertisement on the front of the..." Read more