We had 26 brown windows installed. It took 5 months for the windows to be delivered.
The brown coloring is only paint that has been sprayed on. There were many places that the wrapping pulled the paint off. They wanted to use a touch up pen to correct. We refused the windows.
They reordered the windows and the new batch was the same way. We agreed to accept the windows if they removed the upcharge for the brown "Premium" color. Two of the windws were not measured correctly. The owner tried to tell me it was my fault the windows did not fit.
We had plywood on the outside of our home until they could get them reordered and installed. The new windows were damaged when delivered (twice). We ended up keeping our orginal windows to give to someone else and they still charged us a disposal fee $125 for windows they did not remove. How can you charge for something you did not do?
From siging the contract to job completion, it took 10 months!
The windows are great now that they are installed.
The installer that installed the windows paid attention to details and cared about the quality of his work. The owner will never see the $125 he wants for the disposal fee of windows he did not dispose.
Product or Service Mentioned: Window World Window.