Rob the owner now hides from customers behind BS customer service fools! Stay away from the East Hanover group..
Really awful!! You really can't understand how bad they are until you have a problem. I think Robert the owner spends way to much time fishing then he does running a business. They will not even give you his name and phone number.
Luckily I received it from one of his workers but I can't get the *** to pick up. What a joke!! Much better off going to one of the big box stores for window replacement. At least they stand behind the product rather then hide when they have any kind of problem.
Robert??? Where are you???
Please respond??? OK??
Product or Service Mentioned: Window World Window.
Reason of review: Poor customer service.
Monetary Loss: $2600.
Preferred solution: Let the company propose a solution.
Window World Cons: Robert the owner.