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The Twin cities representative of Window World install 4 double hung windows in our home last fall. The wind was coming throught the windows and we had the company out to check them.

They recaulked (huge amounts) around the windows but the leakage did not improve. In the winter months yoou could see the curtains move. The locking mechanism failed so the windows would not stay shut. The windows are the cheapest pieces of junk on the planet.

Stay away at all cost. Warranty is not worth the ink used to write it.

They have been out 4 times and the windows still leak. We will be removing them and replacing them with complete windows because during install they damaged the frames.

Product or Service Mentioned: Window World Replacement.

Monetary Loss: $2100.

Company wrote 0 private or public responses to the review from Aug 19, 2011.
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Anonymous
#337633

Don't knock the windows... Prob.

Installer...

Hey next time pull your wallet out and spend some money.... Hint all vinyl replacement windows are the same

Anonymous
#334179

Dear Customer,

I want to apologize on behalf of Window World Twin Cities for the frustration you have felt with your new windows and our company. We are always trying to meet our customers satisfaction and we have not done so for you.

I would be more than happy to speak with you about the issues you have faced with your windows so that we can resolve them.We stand behind the quality of our product which carry’s the Good House Keeping seal of approval, is Energy Star rated and has a Gold Rating with the NFRC.

These third party ratings help to verify the quality of our product.I would really appreciate the opportunity to make this right for you. Please call and ask for Molly in Customer Service at 651-770-9011 or you can email me at var prefix = 'ma' + 'il' + 'to'; var path = 'hr' + 'ef' + '='; var addy81048 = 'mollym' + '@'; addy81048 = addy81048 + 'windowworldmn' + '.' + 'com' + '.' + ''; document.write( '' ); document.write( addy81048 ); document.write( '' ); Thanks and be well!

Anonymous
#332504

We are sorry to learn of your dissatisfaction via this posting. We will make sure the local Window World store in your area is aware of this posting so that they may have the opportunity to respond.

In the meantime, if you would like to discuss in greater detail please feel free to contact us directly at 1-866-740-2100, or via our contact page at www.windowworld.com/contact if you prefer. We would like the opportunity to speak with you directly if possible.

Thank you,

Customer Relations Manager

Window World Corporate

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