Hyattsville, Maryland
1 comment

Ordered windows on 6-19-15 and 21 of 27 windows were installed on 8-24-15. Six windows were missing (4 ordered the wrong size, 1 broken, and 1 missing at the warehouse).

Additionally, during the install 5 of the new windows were either damaged during the install or had factory defects. The install crew were like bulls in a china shop. They damaged my existing window frames and trim; which an entire piece of window frame had to be replaced. They also did not clean the glass inside or out; nor did they clean the window frames inside or out.

Frames had black smudge marks all over the inside, as well as out and glass was dirty. I ended up cleaning the glass myself. They came back on 9-28-15 to make repairs and install missing windows. They only had 3 windows and again, they were the wrong size.

Where were the 3 other missing windows and the replacement parts, etc. for the new ones? No one knows. Lousy customer service.

Now back in the waiting zone.

Wished I had never replaced by old windows and certainly had not chosen Window World!!

Product or Service Mentioned: Window World Window Installation.

Reason of review: Bad quality.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

you got what you paid for