We purchased 7 windows from Window World in Hatfield, PA. 3 of the panes in the windows were wrong and one screen was ripped. They agreed to make it right and said we should withhold part of the balance until it was corrected. We kept less than $400 from a total order of almost $2700.
Today the salesman came with the replacements for the windows but not the screen. When we told him we would pay the balance when the screen was delivered, he threatened to remove the windows he had just put in. I told him to do what he had to do but he was not getting the balance until the job was completed as promised.
Minutes later the owner called-- obnoxious and rude--demanding the balance He would not even listen to anything I had to say and continued to yell into the phone while I talked. He said he will keep this in our file and remember it when we need service.
We have a life time guarantee and he fell short of telling me it would not be honored-- but definitely gave that impression. I am not sure what else he would have said because I hung up the phone.
He threatened to remember us; I will remember Window World to all my friends and neighbors--not fondly.
Product or Service Mentioned: Window World Window.