I just had Window World Install 6 windows. The windows themselves don't seem to be to bad, but the installers sucked! They arrived in the morning 1/2 hour earlier than the earliest time stated and the crew foreman (who was the main problem) entered my house and started ripping the drapes and blinds off the wall as if he was a one man demolition crew. Yes, they do ask you to remove the things out of the windows way, but my plan was to do this right before they were "scheduled" to arrive. This guy Robert started throwing dirty blinds on bedding and clothes and couches.
The next thing I hear is one of the assistants tearing into at one of the wrong windows and busting up the wooden sill. There idea of fixing it was to throw a load of caulk onto the wood were they did the damage. Screws, dirt and wood pieces were thrown all over the floor and they tract mud in and out of the house like it was a shop that they worked in. All the windows were raised and left open all at the same time, which meant I was just air conditioning the out doors, which was not necessary.
When the placed the windows into the wall, they used ONLY 4 screws to hold the window in with. The outer screens to the old windows needed to be placed back into the window area, but they ripped the keepers right out of the window sill and drove off with my screen. When I asked them to bring them back, they did, but the screens now were torn up. I will now need to replace the screens and purchase and install new screen holders.
They left the job with dirt all over the floor and house hold items. They left the glue and dirt on the windows without cleaning them. They scratched the glass on a few of the windows and then to top it all off, the company has them give me a survey/purchase form in which I am supposed to sign the thing stating that I am happy with the work (which I did not do).
I am guessing that these installers are paid by the window and not by the hour, because they come in and trash the house and get out like bank robbers. After all the extra money they cost me in damage, this $189 window, which is only for their most basic window (if you want things like low E then costs start adding up), is not worth it when I start adding up the damage caused in my home by the careless installers.
STAY AWAY FROM THIS COMPANY!
Product or Service Mentioned: Window World Window.