Looked like a nice deal from a reputable company, polite and friendly salesman. They accepted our down payment, came and measured, and windows were supposed to be installed in 4-5 weeks.
At eight weeks, they had to measure again. Nobody in the company seemed to be communicating with each other. When I asked for an update at the seventeenth week, the windows were never even ordered from factory. They were waiting to measure!
After another round of apologies and promises, we finally gave up and got a refund, which was surprisingly within a week. Now we get to start looking all over again.
Product or Service Mentioned: Window World Window.