Product: Window World Window Installation Clear all filters (191 of 191 reviews match)
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Window World in Orlando, Florida - No service after the sale

1.1
Details
after delays in measurement and installation, the team actually broke a window when installing the new ones. I have been calling and trying to get an answer on when the replacement will be installed. the broken window is not sealed and water is entering my house. very disappointed that they can not even return a phone call or e-mail. their non-existent customer service is shameful
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Review
#1682677 Review #1682677 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Deliver product or service ordered

Window World in Charlotte, North Carolina - Installation scheduling

Great difficulty getting installation scheduled.
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Review
#1635992 Review #1635992 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue

Window World in Las Cruces, New Mexico - Service, is just lip service

1.0
Details
5 days after Windows install call in service call on July 23rd today August 14th still waiting no courtesy call no follow up with me. DO NOT RECOMMEND
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Review
#1623542 Review #1623542 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • Customer service is the pitts
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Window World in The Villages, Florida - LACK OF CALLS

3.5
Details
I WAITED 14 WEEKS FOR MY WINDOWS ONLY TO HAVE 4 OF THE 6 WRONG. IT TOOK 4 MONTHS TO GET FIX. I HAD TO STOP ALL THE NONSENSE AND LEFT THE WINDOWS THE WAY THEY WERE. NOT ONCE DID I GET A PHONE CALL FROM ANY OF THE 4 LADIES AT THE OFFICE ASKING IF ALL WAS GOOD. I STOPPED BY THE OFFICE TI RESOLVE THE ISSUE AND WAS TOLD MY THE OFFICE MANAGER "I DID NOT HAVE TO DRIVE TO OCALA SHE WOULD CALL ME" HAHAHA. THE ONLY TIMES I DID GET CALLS WAS FOR PAYMENT, ANOTHER APPT FOR THE INSPECTOR BUT NOT TO SEE IF I WAS HAPPY. STAY OFF TV AND MAKE CALLS.
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Review
#1601126 Review #1601126 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
Preferred solution
I WANT OTHER TO KNOW WHAT THEY WILL NOT BE GETTING.
Window world called to inform me that truck was down & Informed me It could be afternoon before they would get here. Fine, I asked to be kept in the loop with updates since I had taken a day off. 10:59 I called installer, no answer. 12:43 I called installer again, no...
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1 comment
Anonymous
#1761679

There Warehouse Manager in Waynesboro Virginia lies and he will say whatever to cover his butt. They lie and never tell you the truth.

I will never do business with Window World again. I don’t see how they stay in business.

Review
#1598026 Review #1598026 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
Preferred solution
Treat your paying customers much better than I was treated
Tags
  • Unprofessionalism

Window World in Allegheny, Pennsylvania - Beware

1.0
Details
We had several issues that are still un-resolved, from waiting weeks for the local window world to get casing for a garden window to fixing unprofessional work when the sub-contractors installed casing around the new door that was installed. A shotty caulking job was done after the new windows were installed. Numerous calls were made trying to correct an ongoing issue with faulty weather stripping to water laying in the bottom of the window. THIS WAS WINDOW WORLD'S BEST WINDOW!! I believe we have been scammed on this entire job. Why is it so hard for the corporate office to even contact the consumer especially when they say they care. I would bet I don't get a response from this review either.
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Review
#1595870 Review #1595870 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Resolved
Window World - Installer left a new broken window in place

Update by user Jul 12

Today I received an email that my deposit is in the process of being refunded. I will mark this issue resolved when my credit card company confirms this refund from the merchant.

Original review posted by user Jul 03

Ordered windows from Window World of AZ 4/3/2019. Sales rep advised me the glass was the same as that used by Renewal by Anderson, and I was basically getting the same quality product. 3 out of 4 windows had flaws that were installed on or about 4/29/19. (There are no...
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Review
#1575887 Review #1575887 is a subjective opinion of poster.
Service
Window World Window Installation
Cons
  • Product or installation
Reason of review
Damaged or defective
Loss
$1103
Preferred solution
Full refund
So Saturday came and they finished and requested there finial payment I told them I was still waiting on our upstairs frosted window that they didn’t send out to be installed plus a screen that was damaged as well . But they insisted that they must be paid because the...
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1 comment
Anonymous
#1736574

Never do business with any Window World anywhere *** on Volusia County Window World

Review
#1575424 Review #1575424 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Order processing issue

Window World in Mason City, Iowa - Good experience

5.0
Details
I met with their representative and was satisfied with the plan to install my new windows. The installers came when promised and did a great job. There was no mess or inconvenience during the installation. Since then, I have been very happy with my windows. It's nice to be able to tip the window into the house for cleaning, so I don't have to get on a ladder. I had a small issue with one of the windows, and they came out right away to fix it. Like
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1 comment
Anonymous
#1775555

you must own franchise or are a relative

Review
#1552189 Review #1552189 is a subjective opinion of poster.
Service
Window World Window Installation
Pros
  • Were polite
  • Sales and instalation
  • Efficient service
Reason of review
Good customer service
Tags
  • Follow Up Service

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

Window World Reviews

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  5. 31 reviews
Window World reviews
2.5
Details
I purchased some windows had a date and time for my installation set up. By that is where my good experience ends. The crew never showed up at 10:00am like they where scheduled. An hour went by and I didn't hear anything like we are lost, we are running late etc., so I...
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1 comment
Anonymous
#1736576

Never do business with any Window World anywhere *** on Volusia County Window World

Review
#1550392 Review #1550392 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution