Product: Window World Window Installation Rating: 4 Stars Clear all filters (5 of 191 reviews match)
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Window World in The Villages, Florida - LACK OF CALLS

3.5
Details
I WAITED 14 WEEKS FOR MY WINDOWS ONLY TO HAVE 4 OF THE 6 WRONG. IT TOOK 4 MONTHS TO GET FIX. I HAD TO STOP ALL THE NONSENSE AND LEFT THE WINDOWS THE WAY THEY WERE. NOT ONCE DID I GET A PHONE CALL FROM ANY OF THE 4 LADIES AT THE OFFICE ASKING IF ALL WAS GOOD. I STOPPED BY THE OFFICE TI RESOLVE THE ISSUE AND WAS TOLD MY THE OFFICE MANAGER "I DID NOT HAVE TO DRIVE TO OCALA SHE WOULD CALL ME" HAHAHA. THE ONLY TIMES I DID GET CALLS WAS FOR PAYMENT, ANOTHER APPT FOR THE INSPECTOR BUT NOT TO SEE IF I WAS HAPPY. STAY OFF TV AND MAKE CALLS.
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Review
#1601126 Review #1601126 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
Preferred solution
I WANT OTHER TO KNOW WHAT THEY WILL NOT BE GETTING.
3.9
Details
Completed my window install and found that one window is missing a piece of trim. The installer said he could come and fix this the two days later. Called the office and they can not come out for another week to put something in that might take 5 min. Tried to contact...
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Review
#1269580 Review #1269580 is a subjective opinion of poster.
Service
Window World Window Installation
Pros
  • Windows look well made
  • Installation crew
Cons
  • Customer service and quality
  • Lack of communciation for a solution
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
4.0
Details
I have had to call Window World multiple times to see when things will be fixed and they have come out twice since the install, but every issue still isn’t fixed. We have a sash that the installer noted the day of the install that it needed to be replaced. We have...
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Review
#1119642 Review #1119642 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Bad quality

Window World - Window Installation Review from Millbury, Massachusetts

3.8
Details
My only issue with WW is the sales guy failed to mention during the sales pitch that the replacement windows dont open all the way. I have standard sized windows, they only open 11 1/2 inches. I have 5 portable AC's that need a minimum of 13 inches . The managers solution, completely remove the lower pane and brace under the ac to get the required height. Wasnt expecting this headache with new windows
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Review
#761239 Review #761239 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
3.5
Details
I ordered windows and was told 3 weeks by the salesman.I called and was told it was more like 6 weeks and they would be installed the 2nd week of July. At 7 weeks I called and was told the guy who schedules that will be out for the week (?)... I then asked about what...
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1 comment
Anonymous
#1015187

I am rescheduled for the 13 of August for an install. From June 4th to August 13 to get my windows in (Hopefully).

If you have standard windows go buy them from Homedepot or Lowes and get a contractor to put them in. If you go that route then they will be bought paid for and installed in less than 2 weeks or wait the 70 + days plus fighting for an install time from WW.

Review
#673951 Review #673951 is a subjective opinion of poster.
Service
Window World Window Installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

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