Window World Window Installation Reviews

Window World Window Installation 1 of 5
1.9
(18 reviews)
Product or Service Quality
Service Scheduling
Price Affordability
I purchased 15 Windows from Window World over a month ago. Tyler came and told me they would have to wait for the Windows to come in, I found out the windows have been in for over a week but, they told me two of their installers quit on them.( I guess that is supposed to be a legit reason why I have to wait) 2 days ago Tyler said he would come and install them ( he's their sales guy) when I called them this morning the office gal said Tyler is...
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I had used Window World for a house I owned in 2009 with great results. I recently sold that house and moved into a new one (early 2016) that needed new windows and went with Window World since I had a nice experience with them previously. Ugh, big mistake. The actual windows themselves are fine, but the service was so horrible it would have been comical if I didn't have to deal with the results and the continual follow up in an attempt to fix...
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Anonymous

Anonymous Bad company! The worst windows on earth. Ours fell out of the sockets when opening during the night. Who do you call in the middle of the night?

2.5
I liked
  • Product itself
I didn't like
  • Custermer service
#860299
I also am in Florida, Kevin sold me 3 Windows , I had to chase and call him to find out where my windows were weeks after initial due date, installers come with no scaffolding for a second story install??!! And a window is scratched, another week waiting for a new window and an installer than can do it. That pair installs but forgets the trim for one window, which I hired a handy man to do and the other window has no trim so that's been ordered...
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Contractors did a bad job. Theirs screws when Windows are put in, so useing a crowbar to yank the Windows out should be minimal.3of the 4 Windows were tore up badly, and in areas they shouldn't have been. That's what happens when your cocky and in a hurry. The reason I know this is two other well known contractors who came in to access the damage showed me. This was disheartening for a person on a fixed income. The sales person was nice, but...
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Anonymous

Anonymous Bad service!!!
I don't think I'd recommend them to anyone.Sorry.

4.0
#804889
Terrible customer service! Installed windows and siding on a rental property in Midlothian, VA, outside Richmond. I live two hours away and would drive up to supervise the job. The first time I came up, three of the windows they brought were the wrong size, requiring another trip up. The next time, I sat in my truck outside of the property for four hours waiting for them to arrive, when told at 5 that they would be there in an hour. ...
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1.0
I didn't like
  • Many phone calls to schedule and resolve issues
  • Customer service and quality
#783323
I had the most wonderful experience from the first person who came to my home to give estimate,to the installers....they were very well groomed,polite,and cleaned up with no mess left behind! 28 windows in one day! I have a 2 story home ...never felt uncomfortable with the works in my home! After 2 months in house 1 large window cracked from from bottom left to top right...I called they were here to replace it in 2 weeks! I also referred 2...
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Anonymous

Anonymous Wow, thanks for the positive review. I'm looking to have 17 windows replaced. After hours of internet searches showed >95% terrible reviews I was writing WW off.
At this p...

My only issue with WW is the sales guy failed to mention during the sales pitch that the replacement windows dont open all the way. I have standard sized windows, they only open 11 1/2 inches. I have 5 portable AC's that need a minimum of 13 inches . The managers solution, completely remove the lower pane and brace under the ac to get the required height. Wasnt expecting this headache with new windows
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Replaced 9yr old windows for WW to install in stages whole house installed the first five on the main floor and have had nothing but problems 1 yr later after more than 3 phone calls to WW about water and air coming in through windows our old windows were much better than new double pane replacements installed by WW. After the manager came out all they would do is push shims in and re caulk, my feelings on this is that if the install was done...
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Anonymous

Anonymous Please contact Window World consumer relations at 866-740-2100

I didn't like
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#759496
This was the worst experience I ever had with home improvement. The installers did have the outside finishing outside, and claimed they were finished. I had to call to get them to come back. When they did come back, they used my extension cord without letting me know in order to tie two branches together. They left without untiring the branches and when I went to see why my cord was stuck in the tree, the branches wacker me in the face. A...
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Anonymous

Anonymous What did you expect with their prices?

Window World Window Installation Review

#693053
1.8
Two months later... got these PLASTIC windows after quoted date of delivery.. And sliding door.. none fit right and installer said call him NOT company if something wrong with sliding doors or windows. PLASTIC IS SHAVED OFF ON ALL WINDOWS AND SLIDING DOOR.... WORTHLESS. GO TO MENARDS AND INSTALL YOURSELF... CHEAPER THAN THEIR "189.00" PRICE
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Window World Window Installation Review

#681129
Last year in August my front door along with few windows. It is a double door. Some part at the bottom of one door was broken while installing. I have called the office at least 20 times. In January they have come and taken few pictures too. Still nobody has come to fix the door.
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From the start of installation, nothing has been good. They left all kinds of trash everywhere inside and out. Glass was all over my house. They scratched my window ceils in most of my windows. After installation I had an issue with a door and getting this fixed took months. Missing appointment times by not even showing up, showing up late or with wrong parts and even trying to fix it half way. They were very surprised when I was able to...
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Anonymous

Anonymous Please call Window World consumer relations at 1-866-740-2100. You will need to provide your name and a phone number to be able to comtact you. Thank you.