Window World Window Installation Reviews

Window World Window Installation 1 of 5
1.9
(18 reviews)
Product or Service Quality
Service Scheduling
Price Affordability
Buffalo NY. We placed our order on 06/18/15 and were told the windows would be installed in Mid August. when we got back from a family vacation on 08/24/15 I contacted window world about the installation. I ended up leaving several messages for the install department but never received a call back. I finally contacted the sales rep who took our order, he said he would look into it and call me back. Several days later I called him again,...
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Its best to stay away from this business if you don't want to be the unlucky one and draw the short straw. First the install date was delayed. It was claimed that due to severe weather in a state up north the delivery of the windows was delayed. After that time with more delays (from Oct 16th to Oct 26th) we were finally given an install date, and we made arrangements to stay home almost all day changing work schedules, kids schedules, and...
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1.3
I didn't like
  • Sales guy russell
  • Stuck after down payment without recourse if delays occur
  • Contract not clear about which windows need down payment
#739168
I was lured in by the $189.00. Ok so I went with a more expensive option. No problem, my choice. Then they said within 2 weeks some one would be out to measure. After repeated phone calls they measured in 3 1/2 weeks. They assured my that it will not affect the 8 to 10 week period that they will be installed. I am at week 11+ and still waiting. Was just told after more phone calls that it will be another 4 to 5 weeks. The worse experience ever....
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Anonymous

Anonymous I had exact experience except it took 5 months to install after measure and capping was elementary! !!

1.0
I didn't like
  • Whole experience
#728526
Me and wife purchase eight windows for our home. salesman came out was very nice done his job and he seen our broken window and how bad our windows were being almost twenty years old we told him we wanted these before cold weather by at least october 15 he said they would meat our needs well end of September we called elanger ky office were we purchase them through ask guy when they be coming install windows guy said before 15th october we were...
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I chose Window World of West Palm Beach based upon what I thought were good reviews. Let me begin mine. It took 2 months to get to installation of 18 impact Windows. They showed up on a Wednesday and worked 13 hours installing 7 Windows on a retro fit 12 year old home that was not complete until Thursday night. Friday, they managed to install 4 Windows but not air tight. Saturday, they show up but need to leave after 15 minutes to finish another...
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I had 2 bay windows installed the guys installing the windows smelled like booze. The on window had the screens in it damaged. I called them the same day they said they would get new screens ordered. I called them to find out when they would be in 3 weeks after they installed the windows. Then they say that they send someone to fix them I was ok with that then I'm sitting here waiting for them to show up. I call and they tell me that it won't be...
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Ordered windows on 6-19-15 and 21 of 27 windows were installed on 8-24-15. Six windows were missing (4 ordered the wrong size, 1 broken, and 1 missing at the warehouse). Additionally, during the install 5 of the new windows were either damaged during the install or had factory defects. The install crew were like bulls in a china shop. They damaged my existing window frames and trim; which an entire piece of window frame had to be replaced. ...
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Anonymous

Anonymous you got what you paid for

no follow up of delivery and installation, wrong items ordered, crews not knowing what installation job they were to do, one window not ordered at all, wrong front door 2" to short. talked to sales rep he said everything will be taken care of within a month. when talked him again he said it was out of his hands and should be handled through the installation and scheduling department. personally they will never get a good reference or will I use...
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I thought the world of Window World. Family and friends had recommended this company for the windows and the price, however, beware! My salesman was great. The price was great. The pain and suffering that I am experiencing now, is not worth it. I had my windows installed, 1 large picture window, 1 regular window, and a patio door. The installation crew was OVERLY helpful. He caulked the outside of my house, reframed the patio door for free, and...
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Anonymous

Anonymous I had Window World replace all of my windows in 2007. Earlier this year, I was half asleep, dozing on and off. I kept hearing a sound like someone was throwing slush balls a...

Read for yourself and decide if you would ever give this company money or invite them into your home:We purchased 5 windows and 1 sliding door on 11/19/14 for $3482. Installation was in 1/15, and we were charged $950 in labor. On 5/9, after the first heavy rainfall, we first noticed water leaking from the bottom corners of 2 windows. Water flowed down the wall, pooled in the ceiling downstairs below, and spilled down into the garage, leaving a...
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2.1
I didn't like
  • Water damage
  • Poor customer service
  • Leaking windows