Product: Window World Window Replacement Clear all filters (37 of 37 reviews match)
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2.3
Details
The old metal window stretched from original wood frame to wood frame. Yes, previous drywall was covering metal frame. Drwall was 1/2 inch thick. We expected the window to be smaller (the size of drywall which is 1/2 inch) but not that much smaller. When installed no...
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2 comments
Anonymous
#1565490

Horrible service and disgusting fallowing thru!! This company will definitely file bankruptcy if they “blatantly” continue to repeat these practices!!!

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Review
#1200919 Review #1200919 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Windows in the bedroom
Cons
  • How they treat the consumer
  • Unprofessional installation
Reason of review
Damaged or defective
Loss
$848
Preferred solution
Full refund
Tags
  • Window
  • Window Replacemen
1.0
Details
Totally stupid logic. If windows are condensating, means window is not sealed! Forget about honoring warranty with good windows. Even repair guy said they were having problems with replacements and leaking, not sealing. Don't do business with these people, will regret...
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Review
#1610224 Review #1610224 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Lifetime warranty is a joke
Cons
  • Failure to honor warranty
  • Nightmare
Reason of review
Warranty issue
Preferred solution
Windows fixed
Window World - Project not finished
Window World - Project not finished
Window World - Project not finished
Window World - Project not finished
Window World - Project not finished

Update by user Jul 20, 2017

It is now July 21st and I have not received the check for the double billing, not sure what happened, since I was told "it was in the mail". My stone work is still not finished.

This project is now over two months old and incomplete. I am so very sorry that I ever...

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7 comments
Anonymous
#1364810

I made an appointment but I have about change my mind after reading these reviews

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Review
#1064115 Review #1064115 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Salesman who was here for the original sale
Cons
  • Feeling that since they are paid
  • I am not important
  • Incomplete project
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction
Tags
  • house mess
1.4
Details
I had my whole house replaced in 2014. I had a seal failure and called for one replacement in July 2017. I am still waiting and have had every excuse in the book. I have been told it was ordered wrong, in wrong warehouse, Hurricane Harvey (which I understand), came in...
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1 comment
consumerrelations
#1464255

I am sorry to hear that you're having issues. Please feel free to contact Window World Corporate at 866-740-2100.

We will be happy to reach out to the store for you. Thank you.

Review
#1225060 Review #1225060 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Sales and instalation
Cons
  • All aspects of customer service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution
Tags
  • Window World poor service

Window World in Theodore, Alabama - NO customer service

I have ordered a replacement window two times and they still cant get the right window to install. Now it has been another 4 to 5 weeks and I guess they have forgotten about me. It appears that everyone in the office takes a vacation at the same time so the customer doesn't matter. I am so pissed off that this is been going on for the last 3 to 4 months. I mean it's just a window for heavens sake. Then I had to pay them to change the name on the account from the people I bought the house from. This is crazy. I am a home inspector and I always have clients ask me about who to call for windows and I would always say *** window world. NOT ANY MORE !
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Review
#1609488 Review #1609488 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Lifetime warranty
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.2
Details
Window World, tifton, ga I asked for vinyl replacement windows, but I got cheap looking windows with aluminum flashing. Not only that, but the windows are much smaller thHammer blowan our original windows.Replacing.six windows, I have calculated I have lost eight...
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Review
#1220414 Review #1220414 is a subjective opinion of poster.
Service
Window World Window Replacement
Reason of review
Bad quality
Well, I just read a Window World ad that said 4 to 8 weeks from placing your order till installation. We took all window covers off since we were told it would be Dec. 1st. Now our house is so cold ! We got rid of shades and curtains because they were old. Windows are...
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5 comments
Anonymous
#1414336

All this type of issues can be handled with communication

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Review
#1142407 Review #1142407 is a subjective opinion of poster.
Service
Window World Window Replacement
Reason of review
Order processing issue
2.0
Details
April 30th they installed a small window and informed me that the large front window came in damaged and had to be reordered. As of today, I have had to call twice to ask when the second window (paid for) will be replaced. I was told I would get a call from Chad the...
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2 comments
Anonymous
#1486341

I posted the above review but need to update it because the issue has been resolved. The issue was explained and in reality - this is no different than any other situation in life - communication breakdowns occur. Chad the owner called me and my window will be installed today.

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Review
#1261870 Review #1261870 is a subjective opinion of poster.
Service
Window World Window Replacement
Reason of review
Poor customer service
Loss
$433
Preferred solution
Deliver product or service ordered
2.2
Details
I normally don't make posts like this, but Windows World does not respond to my phone calls.We recently had new windows installed by Windows World. The trim was poorly spaced and uneven. We called customer service and a field manager came to fix the problem. When...
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4 comments
Anonymous
#1430923

I am very sorry for the poor job and lack of communication from window world. I have been in the home improvement business, specifically window and door replacement, for 20 plus years.

About 3 years ago I made one of the biggest If not the biggest mistake of my career by accepting a sales position with window world in my area. From the beginning I could see that the company was not in the business of customer service but in the business of customer disservice. Their motto was to get the money no matter what, even if it meant to lie to and or cheat the homeowner. Very unethical across the board and the so called president of the company leading the charge.

Window World has the sales person actually measure the windows to not only price the job but to order the product as well. Believe me when I tell you that most of the sales reps couldn’t read a tape measure if their lives depended on it. This would lead to windows showing up to be installed that were most of the times too small for or too big for the openings which lends to the installation team’s motto of, “all windows are to be installed at all cost to get the remainder of the money.” Very unethical again.

It is a very true statement that you get what you pay for but it sounds like you aren’t even getting that.

Sometimes it is much better to pay a little more from a reputable company that stands behind their products and beside their customers. I know this is a little too late but hopefully it will help other homeowners from making the mistake of giving their hard earned money to sleeze balls like window world and to do a little research that will lead them to a better experience.

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Review
#1176336 Review #1176336 is a subjective opinion of poster.
Service
Window World Window Replacement
Pros
  • Price
Cons
  • Customer service
  • Extremely poor installation
  • Never return phone calls
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Price reduction

Contact Window World Customer Service

Mailing Address:
Window World Corporate Office
118 Shaver Street
North Wilkesboro, North Carolina 28659
United States
Phone:
(800) 639-8946
All Window World Contacts

Window World Reviews

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Window World reviews
Featured
1.3
Details
They don't answer my calls. I've called at least 10 . They came once said I would get a new reinstall date That was December 8th. I'm freezing in my bedroom at night I live on the Lake. When will someone from Window World call me Back . The wind in making me...
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1 comment
winworld
#1276031

Hi Lise. If you will kindly contact Consumer Relations at Window World, Inc.

in North Carolina we will be happy to try and assist.

Please call 1-866-740-2100. Thank you.

Review
#996899 Review #996899 is a subjective opinion of poster.
Service
Window World Window Replacement
Cons
  • Sales persom had little knowledg of product line
  • Poor customer service
Reason of review
Not as described/ advertised
Loss
$3000
Preferred solution
Full refund
Tags
  • Window World poor service