Windows are beautiful, but unfortunately the customer service at this location is horrible.
The installation was very sloppy, there is permanent brown finger prints on them, poorly measured and installed (they used folded up cardboard between the windows and frames to fill in the gaps), the panels were left crooked, they broke a window frame, and gave me a faulty panel of frosted glass for the bathroom. They came back to clean the Windows the best they could (still have permanent stains), and measure the hole in the window frame.
2nd service call was to replace the bathroom panel and to take pictures of the hole in the window frame.
Now 5 of the Windows have air blowing in the house from the middle, where the two window panels meet. Didn't get a call back after several messages over a 5 day period requesting for another service visit. Today, after 5 days of messages and a morning of calling the sales rep to see if he can do something, I was told that i would have to wait until 12 days for the visit. After requesting to speak to the manager, Patrick, things got even worst.
He reconfirmed that no service call can be made until the 20th. When I voiced my dismay he essentially didn't care. When I told him I would have to put plastic on my Windows like the old ones I had, he said "just turn up the heat". He had also never heard of any of my prior issues with the install and service calls or the fact that I'm still waiting for them to fix my window frame.
Patrick is rude, costumer service at this location is horrible, and the Windows do not meet the promises made by ads or sakes people. I'm glad I found this out before spending another $4000 on the upstairs Windows of my house.
Product or Service Mentioned: Window World Window.
Reason of review: Bad quality.