Spottsville, Kentucky
3.2
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Warranty
0 comments

Salesman came to home , we placed order and paid half down. We were told it would be 4-6 wks for window to be in.

At 6 wks I called to discover window had never been ordered. The same day WW sent someone out to measure window again. At another 4 wks , window was delivered only to find it was too large. We called to speak with manger or owner of the Evansville IN store several times only to be told they were out.

We never received a return call. At another 4 wks window was delivered and installed. The crew were very friendly and did a excellent job. Can't say the same for salesman or office staff.

Customer service needs improvement. Never got an apology for the hassle of their mistakes.

We got a bow window at $3400.00. That will be the only purchase I make from this company.

Product or Service Mentioned: Window World Window.

Reason of review: Order processing issue.

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