Kissimmee, Florida
Not resolved
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Window World representative arrived at the house, measured the existing windows, saw the diamond pattern and said that they could make the pattern again. One change was that instead of slider windows the request was for windows the raised and lowered instead.

When the windows came the diamonds were laying on the side and look terrible. Window world with all of their expertise came back out and had the household draw the design of what they wanted, also a picture was taken of one of the old existing windows. Window world arrived again with windows that looked like they had lattice work inside the windows, they were not excepted they are ugly. Now they are blaming the resident living in Beaver, Pa.

for the pattern. The so called expert from Window World looked at the pattern prior to removing the old windows and prior to ordering the windows. Now they are wanting additional money for mistakes that this company made. This is not a good business practice.

I would say that the sales representative that came to the house is completely responsible for all of the mix ups and the windows should be replaced at the companies expense.

Product or Service Mentioned: Window World Sales Representative.

Reason of review: Poor customer service.

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