We ordered 9 windows. The salesman measured and ordered "replacement windows.
No photos were taken for our file. Installation team 1 arrived and said what we needed was "new construction" windows and that he wasn't equipped to install what was on his truck. WW arranged for a 2nd installation team and sent the same windows and team 2 agreed that the process management instructed them to use to install the "replacement windows" would entail cutting into drywall and sills; the windows could not be installed with a proper seal and would only be as good as the caulk around them. Guaranteed to leak within 2 years.
The owner returned our call and understood that we had lost faith and he would refund our 1/3 down payment. He said the salesmen involved would be fired but installation team 2 said they've been cleaning up his messes for years so his firing is doubtful.
Very disappointed as we now have to wait for the spring to have the job done. Do not use Window World
Product or Service Mentioned: Window World Window.