Virginia Beach, Virginia
Not resolved
Customer service
Product or Service Quality
Value for money
1 comment

A little over a year ago we purchased a house with the contingency that the large picture window be replaced due to leaking. The previous owner ordered a window from Window World which took 6 weeks to arrive and install.

A few weeks ago when we had 4 straight days of rain, I looked below the window randomly and noticed water on my dry wall again. I called Window World and they promptly told me that the warranty wasn't transferred into our name so they would not be liable for any damage to the window or installation issues, we would be responsible for that. Even the previous owner who I had been in contact with said that being the new home owners, they should honor the warranty since they never told him that he needed to transfer it into our name - he was under the same assumption that we were, that the warranty was on the house/address....not who purchased it at the time.

Window World is refusing to honor the so-called warranty and was terrible rude when I questioned this. I will never use or recommend Window World to anyone.

Product or Service Mentioned: Window World Window Installation.

Reason of review: Bad quality.

  • Warranty And Customer Service
  • Window Installation
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Maybe the seller of the house negotiated a lower price for the window, if Window World deleted the house-lifetime guarantee? Could that be? This might have saved him $100, maybe?