Ordered windows on October 17, 2015. Was promised delivery and installation in 8 weeks.
Gave a deposit of $9000.00
It is now February 9, 2016. Can not get a return call from corporate. Cannot get franchisee to return a call. My exterior work ona home renovation has now been delayed 6 weeks.
If in San Francisco Bay Area or Sacramento, Use anyone but these people.
Am going to have to go to the State Contractors Licensing Board on the Franchisee and Stae Attorney General on The Company. In 30 years of Contracting, I have never had an issue like this
Product or Service Mentioned: Window World Window.
Reason of review: Poor customer service.
Monetary Loss: $9000.
Preferred solution: within 10 working days eother deliver good windows, install windows or my money back.
I didn't like: Poor service, Lack of customer service, Extremely poor service, Many phone calls to schedule and resolve issues, Stuck after down payment without recourse if delays occur.