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1.5
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Everything goes pretty well until you have a problem. The technicians don't know their product.

The owner won't return your calls. Replacement windows or parts for your defective window takes months and months because they don't follow up or even care. They just tell you they'll take care of it or order a new part and the part will be in in three weeks. However, months go by and no word.

Call to follow up and they act like they don't know what you're talking about.

When the part comes in finally, its the wrong part and you have to start all over. Terrible, Terrible, TERRIBLE, TERRIBLE CUSTOMER SERVICE!

Product or Service Mentioned: Window World Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

I liked: Windows.

I didn't like: Customer service.

Company wrote 0 public responses to the review from Oct 01, 2016.
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