Highlands Ranch, Colorado
Not resolved
1.5
Details
Additional Fees
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
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Everything goes pretty well until you have a problem. The technicians don't know their product.

The owner won't return your calls. Replacement windows or parts for your defective window takes months and months because they don't follow up or even care. They just tell you they'll take care of it or order a new part and the part will be in in three weeks. However, months go by and no word.

Call to follow up and they act like they don't know what you're talking about.

When the part comes in finally, its the wrong part and you have to start all over. Terrible, Terrible, TERRIBLE, TERRIBLE CUSTOMER SERVICE!

Product or Service Mentioned: Window World Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

Window World Pros: Windows.

Window World Cons: Customer service.

  • Terrible Customer Service
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