2 comments

I am so disappointed in the service we have received from Window World.We ordered replacement windows and a replacement sliding door from Bill on 3/15.

The installation was on 4/14. The crew who was supposed to show around 10am ended up at our house to start installing at 4pm. One of our windows was ordered incorrectly by Bill (salesman) so they cut the window they had up and jammed it in the opening. We were told that a rush order would be put on the replacement window and we would have it in 2 weeks.

After the rest of the windows were installed the crew left at about 10pm. The next day I look at the windows and my window sills are torn up, caulk isn't even filled in properly around them, they completely forgot to caulk one window (and left a drop cloth), and there's an exposed screw where they drilled through the frame. I called Aaron Fults (field supervisor) the next day to explain the issues, he said that he would get someone back out the following day. The crew member shows up finishes the job from the initial repair and tells my husband they're not responsible for fixing the window sills!

I talked with Aaron Fults again on 5/15 inquiring about the replace my window we were supposed to receive. Aaron tells me he will look into it and call me the following day. No response. Aaron finally calls me on 5/21 and leaves me a voicemail that they have the window and need to set up installation date.

That was 2 weeks ago today. My husband and I have both called multiple times to try and set up a date for installation with no response. My husband called the corporate office to advise of the situation, their response was: " we'll call the local store". Still no idea when we'll get our window installed.

I hate to resort to social media, but, I feel there is no other outlet at this point. We bought this house on 3/12 and knew we wanted to update our windows. I would like to have a house warming party but we have a window that is cut up and looks awful in our kitchen.

How can this be resolved?Please advise.

Review about: Window World Window.

Monetary Loss: $300.

Had an Experience with Window World?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Blue Springs, Missouri, United States #824790

My dad had this happen to him as well.I decided to try it myself and they messed everything up.

After they put the window in incorrectly, they wanted us to pay them.Waste of time and money!

Anonymous
#824061

Please call 866-740-2100 and ask for Customer Relations. We will need the name on the contract and we will contact the owner of the franchise and ask them to call you. Thank you.

You May Also Like

Window World - Shotty work, horrible workers, terrible customer service Window World "Had 27 windows and wraps done on 3.23.16. The job was so bad that an executive named Larry came to the house and assured me it would be fixed right,..." Read more Window World - Window Installation Review Window World "Told it would be a 5-6 week process from measure to install. Took 7 weeks till first attempt at an install. The call on Friday saying everything is in and..." Read more Window World - Project not finished Window World "May 19th, I had 19 windows replaced. One was damaged and they broke my trim so they didn't finish the front window. Today, June 21st, it still isn't finished. I..." Read more Window World - Crappy Service Window World "I need to have several window locks adjusted and a cracked window replaced. I have called 5 times and was told someone would call back and schedule an appointment..." Read more National Tire and Battery: The worst tire buying experience I've had. National Tire And Battery "I called around town Friday morning September 8th, 2017 to find a set of tires for my 2004 Volkswagen Jetta GLI before heading to the in-laws cabin for the weekend...." Read more Tj Maxx - Gum in my online order Tj Maxx "I recently received an online order. I sent it back today. The bralette I ordered was opened and someone stuck gum on the bralette with a now and later wrapper...." Read more Ctrip - Overcharged in Airfare Ctrip "Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website). When I downloaded the receipt from..." Read more Rooms To Go - Fake "Top Grain Leather" Rooms To Go "I am on my third couch from Rooms to Go because of the poor quality. The "top grain leather" wore through the top layer revealing fabric in less than 8..." Read more